30 November 2021: Accubits technologies partners with Yellow.ai – the world’s leading conversational CX platform headquartered in Delaware, United States. With this partnership, Accubits aims to provide its customers with sophisticated CX solutions for products developed across the web and mobile platforms.
“Customer experience is of prime importance to us at Accubits. We have been able to deliver it since day one. Our customers vouch for us. We want to extend the same capabilities that we use on a daily basis to the end-users at our customers’ side. Hence the partnership with Yellow.Ai is strategic from a customer experience standpoint. Yellow’s Conversational commerce capabilities and Accubits’ Digital Transformation experience is the right mix of technology coming together at the right time, to turn customer experience challenges to leaping towards exemplary customer experience while delivering challenging transformational technology projects at ease.” Said Mr. Shyam Sasidharan, Partnerships Manager for Accubits Technologies.
Yellow.ai was founded with a vision to automate total customer experience, with the best of AI and human intelligence to deliver real-time resolution and on-demand fulfillment. They help businesses to transform their customer experience to be omnichannel, intelligent, and personalized.
Prerna Singh, VP – Channel Partnership – Yellow.ai (APAC, MEA) said, “Yellow.ai is transforming the way businesses are engaging with their customers. Along with speed, convenience, and consistency, our CX solutions also bring in personalization and the USP of the human touch making real connections possible. Adding further value to our cutting-edge Conversational Commerce capabilities we are now getting on board, Accubit’s Digital Transformation experience of seamlessly delivering transformational technology. We are confident that this timely partnership is capable of transforming CX challenges into memorable customer experiences.”