Hotel Booking Web Platform

We developed a comprehensive hotel booking application for Tinggal, enabling their customers to access and explore detailed information about various hotels nationwide seamlessly. Our solution offers user-friendly interfaces accessible via both web and mobile platforms. We integrated location maps to enhance the user experience, allowing users to explore hotels in their desired areas conveniently.

The Customer

Tinggal is an online platform that allows users to find quality hotels across Indonesia. Started in February 2016, Tinggal has partner properties in Bali, Bandung, Surabaya, Yoggakarta and Medan. All Tinggal properties offer Free Wifi and Breakfast. Tinggal's objective is to create Gold Standards in the unorganized budget accommodation space in Indonesia. Tinggal places the highest value on customer experience and in-hotel facilities.

The Business Requirements

The demand for online hotel booking services was on the rise in Indonesia from 2000 to 2010. To accommodate the market demand, our client Tinggal wanted to offer its users a highly scalable web platform that offers a great user experience. The requirements for the web platform included a sophisticated admin dashboard where the management can easily manage the properties listed in the platform. On the user side, the platform offers easy navigation for the users via intuitive geo-pinned maps to easily explore the hotels available at a specific location.

Services Offered

For Tinggal, we built a web application that enabled its customers to access the details of different hotels across the country on the web as well as mobile interfaces. It is also integrated with location maps and multiple payment gateways for a seamless experience. Users can take a virtual tour through the hotel room, to experience the room in detail. Tinggal also provides a list of standard amenities for every customer to have a perfect stay throughout their travel. We built the system with an easy-to-use inventory and stock management system which helped them to update the system very frequently.


Customer Feedback

I like having a partner that will deep dive into the industry to propose the best solution that can be scaled. Their resources are pretty up to date, based on new technology. They have a great, high-energy team. They sit with you to create that product roadmap. They also challenge your assumptions—not like a typical vendor, who will just take a job and execute it. They think through their challenge, and once they understand, they get started.


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Frequently Asked Questions

How do you ensure the security of customer data and payment information within the application?
  • Data Encryption: We implement strong encryption techniques to protect sensitive customer data and payment information. This ensures that the data transmitted between the application and the server remains confidential and secure.
  • Compliance with Industry Standards: We adhere to industry standards and best practices, such as Payment Card Industry Data Security Standard (PCI DSS) compliance, to ensure the highest level of security for handling payment information. This involves implementing secure protocols, robust authentication mechanisms, and regular security audits.
  • Secure Payment Gateways: We integrate trusted and reputable payment gateways within the hotel booking application. These payment gateways are known for their advanced security measures, ensuring that all payment transactions are securely processed and protected.
  • Role-Based Access Control: We implement strict role-based access control mechanisms within the application. This ensures that only authorized personnel can access sensitive customer data and payment information, minimizing the risk of unauthorized access.
  • Regular Security Updates: We proactively monitor and assess emerging security threats and vulnerabilities. Our development team stays updated with the latest security patches and releases regular updates to address potential security risks, ensuring the hotel booking application remains secure and protected.
  • System and Network Security: We employ robust security measures at the system and network levels. In addition, this includes implementing firewalls, intrusion detection and prevention systems, and other security protocols to safeguard against unauthorized access and potential attacks.
  • Data Backup and Recovery: We implement regular data backup procedures to ensure that customer data and payment information can be recovered in case of unforeseen events. Moreover, this adds a layer of security and protects against data loss.
  • Privacy Policies and Consent: We respect user privacy and ensure appropriate privacy policies are in place within the hotel booking application. We obtain user consent for collecting and processing their data, providing transparency and building customer trust.

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Load balancer with CDN Integration

Inventory Management Portal

Booking Portal and User Tracking

360 Degree Property View

Technologies Used